“Is my car ready yet?”
Status calls break up the estimator’s and front desk’s day. Every call is unbilled time.
Operator for collision repair
One accident, one call.One estimate booked.
Your customer just had a fender-bender. They call at 7 p.m. and you’re closed. M-Core answers, takes the vehicle, the insurer and the claim number, asks for damage photos and books the estimate. Next morning, the file is already in Kommo.
M-Core · OperatorExample
Incoming callFriday, 7:05 p.m. · shop closedAnswered
File opened2019 Civic · insurer · claim #Complete
Photos requestedLink sent by textReceived
Estimate bookedMonday · 8:30 a.m.Booked
Illustrative example · fictional data
What shops hear every day
The phone rings while you’re under a car.
“I called, nobody answered.”
After an accident, people call several shops. The first one to answer often gets the estimate.
“My insurance told me to call you.”
The claim number, adjuster name or photos are missing. It takes three callbacks before work can start.
“I’ll think about it and get back to you.”
Estimates without follow-up are forgotten, and the customer ends up elsewhere.
The workflowFrom fender-bender to estimate.
From fender-bender to estimate.
No lost paperwork.
01
Customer calls
Day, evening or weekend. M-Core answers in French, English or Creole.
02
File is built
Year, make and model, drivable or not, insurer, claim number, contact details.
03
Photos come in
M-Core texts a link to collect damage photos before the estimate.
04
Estimate is booked
It offers a slot in your calendar. Automatic reminder the day before.
05
Follow-up runs itself
In Kommo: estimate to do, waiting on insurer, parts on order, ready for pickup. Text updates. Unsigned estimates get followed up.
Sample call
Hear a typical call.
A fictional call for a fictional shop. This is the kind of exchange M-Core handles for you.
Voice agent · fictional callExample — not a real customer
AgentDemo Collision Laval, good evening. How can I help?
CallerI got hit in a parking lot. The rear bumper is pushed in.
AgentSorry to hear that. Is the car drivable? What’s the year, make and model?
CallerYes, it drives. It’s a 2019 Civic.
AgentHave you already opened a claim with your insurer?
CallerYes, I have the number.
AgentGreat. I’ll text you a link to send the claim number and two or three photos. I can book an estimate Monday at 8:30. Does that work?
CallerPerfect.
✓ Estimate booked Monday 8:30 · photos requested · “Estimate to do” record in Kommo
Built for collision repair
What M-Core does for your shop.
24/7 estimate booking
Answers calls and chat, books estimates in your calendar.
Complete claim file
Insurer, claim number, adjuster, vehicle: all noted before the customer arrives.
Photos before the estimate
Text link to collect damage photos.
Repair status
Your team updates the status in Kommo; M-Core can answer “is it ready?” and text the customer when the car is ready.
Estimate follow-up
Unsigned estimates get a follow-up on the customer’s preferred channel.
Trilingual
French, English and Creole on the same line.
Demo lineCall our AI agent.
Call our AI agent.
24/7.
It is our own AI receptionist; ask it how it would handle a collision repair customer. Ask a question, ask for an appointment: you will hear what your customers would hear. The agent books, but does not transfer the call.
5 founding spots
Founding-client offer
We are launching Operator with only five businesses. We work closely with you during setup, and your feedback shapes what we improve next. At the end, we will ask for a written testimonial, only if you are satisfied and with your consent.
Claim my spotPricingA price written up front,
A price written up front,
in Canadian dollars.
$4,000setup+$300per month
CAD, plus taxes.
The Operator package
- Website
- AI chat on your site
- AI voice agent that answers your calls
- Kommo CRM with follow-ups
Questions
Frequently asked questions
Does M-Core replace my estimator?
No. It takes calls, builds the file and books the estimate. Your team does the estimate.
Does it connect to my estimating software?
Not directly. Files land in Kommo. We look at how you work during the demo.
Can it quote a price on the phone?
No. It explains an estimate is needed and books it. It answers the general questions you give it: hours, address, courtesy cars, etc.
What about insurer referrals?
M-Core records the insurer, claim number and adjuster so your team has everything at hand.
Do I stay in control?
Yes. Every call is logged in Kommo. You see what the agent said and did.
Book a demoSee Operator
See Operator
with your business.
Leave your details and we'll call you back to set up a 20-minute demo.
Next fender-bender: who answers?
A 20-minute demo with a collision repair scenario.
Book a demo Call the demo line