Customer success & account management
Keep every relationship moving.
Give every account the attention it deserves. Bring onboarding, customer health, commitments and renewals into one continuous relationship.
Explore M360M-Suite
One intelligence.
Your entire business.
Eight areas of expertise. One living intelligence.
M360 / Account healthUsage concept. Fictional data and illustrative interfaces.00:00 / 00:24
M-Core
Explore the eight connected modules below.
M-Core
It starts
in the mind.
Scroll closer. Discover the intelligence within.
Data management
Make your data dependable.
Connect your sources and give your teams a common understanding of their data: its quality, its origin and who can use it.
Explore MBiosOperations & EOS managementIn development
Turn priorities into progress.
Bring your operating rhythm into focus: processes, accountability, quarterly Rocks, scorecards and the decisions made in your Level 10 meetings.
Discuss M-OpsSales managementIn development
Move the right opportunities forward.
Connect prospecting, qualification, follow-ups and proposals. Carry the context of a won opportunity into the customer relationship with M360.
Discuss M-SalesSocial media managementIn development
Give your presence a purpose.
Organize ideas, content, approvals and publishing in a shared calendar. Connect engagement to the conversations that matter to your business.
Discuss M-SocialLearning & knowledge management
Put knowledge into practice.
Bring procedures, learning paths and assessments closer to daily work. Help your people find what they need and put it into practice.
Explore LernvoReputation & brand intelligence
Understand the signal. Protect the trust.
Follow mentions, sentiment and emerging risks. Give the right people the context they need to review a response and protect your reputation.
Explore M-ShieldCash flow & financial operationsIn development
See the financial consequence.
Connect budgets, invoices, collections and margins to the accounts and commitments behind them. Bring the financial perspective into the next decision.
Discuss M-Finance01 / 08
Continue ↓The connection changes the decisionOne signal.
One signal.
A wider perspective.
A reputation signal can reveal a customer issue, an operational delay and a financial consequence. Follow an illustrated journey through the ecosystem.
M-Shield
Detect the signal
A negative mention raises a question about a customer experience.
M360 + MBios
Connect the context
The account, its history and the relevant sources give the signal meaning.
M-Ops + M-Finance
Understand the impact
An outstanding commitment and the associated invoice reveal what needs attention.
M-Core
Choose the next action
A recommendation brings the context together. Your team reviews the response and assigns the follow-up.
Start where it matters.
Choose the expertise your team needs. Build the connections around your business.
M360Customer success & account management
Give every account the attention it deserves. Bring onboarding, customer health, commitments and renewals into one continuous relationship.
- Account health
- Customer journeys
- Renewals & growth
MBiosData management
Connect your sources and give your teams a common understanding of their data: its quality, its origin and who can use it.
- Connected sources
- Quality & lineage
- Data governance
M-OpsOperations & EOS managementIn development
Bring your operating rhythm into focus: processes, accountability, quarterly Rocks, scorecards and the decisions made in your Level 10 meetings.
- Rocks & scorecards
- Level 10 meetings
- Issues & accountability
M-SalesSales managementIn development
Connect prospecting, qualification, follow-ups and proposals. Carry the context of a won opportunity into the customer relationship with M360.
- Lead qualification
- Pipeline & follow-ups
- Sales-to-success handoff
M-SocialSocial media managementIn development
Organize ideas, content, approvals and publishing in a shared calendar. Connect engagement to the conversations that matter to your business.
- Content calendar
- Approvals & publishing
- Engagement & performance
LernvoLearning & knowledge management
Bring procedures, learning paths and assessments closer to daily work. Help your people find what they need and put it into practice.
- Shared knowledge
- Learning paths
- Procedures & assessments
M-ShieldReputation & brand intelligence
Follow mentions, sentiment and emerging risks. Give the right people the context they need to review a response and protect your reputation.
- Brand monitoring
- Emerging risks
- Response support
M-FinanceCash flow & financial operationsIn development
Connect budgets, invoices, collections and margins to the accounts and commitments behind them. Bring the financial perspective into the next decision.
- Cash flow & budgets
- Invoices & collections
- Margins & forecasts
The ecosystem is evolving. Capabilities and connections are defined for each project; modules marked “In development” are part of the roadmap.
M-Core + M-Suite
Your business has connections.
Put them to work.
Discuss your ecosystemYour questions. Clear answers.
What is M-Suite?
M-Suite connects M360, MBios, M-Ops, M-Sales, M-Social, Lernvo, M-Shield and M-Finance around M-Core, its shared intelligence. The ecosystem includes products and modules in development. Capabilities and connections are defined for each project.
How do M-Core and MBios differ?
M-Core provides the shared AI and business context. MBios focuses on data management: sources, quality, lineage and governance. The two roles are complementary.