Minecore Group
See further.Act with precision.
Minecore puts its own intelligence ecosystem to work for your business, to understand the present, act with precision and prepare what comes next.
Our platformOne shared intelligence.
One shared intelligence.
What each team gets from it.
M-Core is the foundation. Each product answers what someone on your team wants to secure: their customers, their numbers, their reputation, their follow-ups, their priorities.
See the platform on your own caseBook a demo
M-Core · For leadership
Decide with the full context.
It connects your business knowledge, rules and context to recommendations and decisions.
Explore M-CoreBusiness knowledge, rules and context, connected into one intelligence.Artistic metaphor.
M360 · For customer success and account management
Spot the customer who is drifting away.
Every account manager sees which accounts need attention, why, what action comes next and who owns it. Onboarding, customer health, commitments and renewals stay in one continuous relationship.
Explore M360Illustrative view, fictional data
- Northeast accountRenewal in 30 daysReview call · Account managerRevenue protected
- Atlas accountOverdue invoiceFollow-up · CollectionsCash recovered
- Shoreline accountUsage risingProposal · SalesNew revenue
MBios · For leadership and finance
Numbers you can trust.
An analytics workspace and metrics whose origin you can trace. In development: the live view of M-Core, with what is happening now, alerts, agent actions and the decisions of the day.
Explore MBiosIllustrative view, fictional data
Why are sales falling while requests are rising?
Requests receivedSales closed
Origin: CRMOrigin: billing
Context: reply times on quotes are getting longer.
Live · in development
- Alert: response time rising · Owner: sales
- Agent action: follow-up sent
- Decision of the day: approve a proposal
M-Shield · For communications
Know what is being said about your brand.
Mentions, sentiment and reporting on your brand, in one monitoring workspace.
Explore M-ShieldIllustrative view, fictional data
- Online reviewPositive
- Social media postNeutral
- News articleWatch
AI agents · For every manager
Your managers no longer chase alone.
One specialist agent per department, the counterpart of each manager and connected to M-Core. It prepares, follows up and reports; the manager approves. The phone agent is one of them.
Explore AI agentsIllustrative view, fictional data
Your managersTheir agents
- Sales⇄Sales agentPrepares proposals
- Customer service⇄Service agentAnswers and notes requests
- Collections⇄Collections agentFollows up on overdue invoices
- Operations⇄Operations agentTracks work orders
All connected to M-Core. The manager approves.
M-Ops · In development · For leadership and team leads
Priorities that move forward every week.
The company’s operating rhythm, shared by your teams and your agents: quarterly priorities, a weekly scorecard, seven-day to-dos, an issues list and a weekly meeting. Agents update the numbers, chase overdue to-dos and prepare the meeting.
Explore M-SuiteIllustrative view, fictional data
Quarterly priorities
- Cut response time
- Launch the new service
This week’s scorecard
- Requests handled: on target
- Response time: off target
- Updated by an agent
Seven-day to-dos
- Call three customers back · Service
- Prepare the meeting · Agent
- Chase an overdue to-do · Agent
An informed decision.
MBiosThe question
Sales are falling while requests are rising. Why?
The metrics
Requests and sales, side by side in an analytics workspace.
The origin
Where each number comes from.
The context
AI adds the useful context to the analysis.
Fictional example.
An account caught in time.
M360The signal
A key account moves into alert.
The reason
Why it needs attention now.
The action
The next action, with its owner.
The target outcome
Revenue protected, cash recovered or new revenue.
Fictional example.
An interaction turned into action.
M-Core · AI agentsThe call is answered
An AI agent answers and notes the request.
Context comes together
M-Core connects the customer, their history and your rules.
The next step is proposed
A next step, for the right person.
Your teams decide
The final judgment stays in your organization.
Fictional example.
ApplicationsWhat we have put in place,
What we have put in place,
one use at a time.
Every implementation starts from the systems already in place. Here is what we have installed for our clients.
Client project · Telecom · Telecom — Operational Intelligence
An operating picture. A clearer next action.
- The challenge
- Connect fragmented customer and operational context with clear priorities and accountable follow-up.
- The work
- An operational workspace brings account context into priorities, ownership and follow-up.
Client project · Telecom
Telecom — Operational IntelligenceM360 implementation & analytical context
MINECORE GROUP / PLATFORMClient project · Telecom · Telecom — CRM Intelligence
Give every conversation a useful next step.
- The challenge
- Help a sales team review conversation backlogs with structured qualification context.
- The work
- Conversation analysis populates structured qualification fields for the sales team.
Client project · Telecom
Telecom — CRM IntelligenceConversation analysis & lead triage
MINECORE GROUP / APPLIED AIClient project · Telecom · Telecom — Marketing Intelligence
Connect the sources. Clarify the performance.
- The challenge
- Bring separate CRM, advertising and sales sources into a consistent basis for management reporting.
- The work
- BigQuery pipelines consolidate source data into an analytical workspace.
Client project · Telecom
Telecom — Marketing IntelligenceData pipelines & reporting
MINECORE GROUP / PLATFORMClient project · Telecom · Telecom — Field Operations
From the open request to the field team.
- The challenge
- Organize open requests, work orders and technician information for field coordination.
- The work
- Import tooling and structured operational views organize work orders and technician information.
Client project · Telecom
Telecom — Field OperationsDispatch & work-order tooling
MINECORE GROUP / PLATFORMClient project · BEC
A call becomes a clear next step.
- The challenge
- Capture what the caller needs and give the team enough context to follow up.
- The work
- A voice agent captures the job request and organizes the information from the call.
Client project
BECIntelligent reception
MINECORE GROUP / APPLIED AIClient project · Sofla
One platform. Every side of the journey.
- The challenge
- Bring the borrower’s information, relevant programs and professional follow-up into a coherent experience.
- The work
- Borrower intake, document workspace and readiness results, with dedicated realtor and lender portals.
Client project
SoflaMortgage readiness platform
MINECORE GROUP / PLATFORMClient workSystems implemented
Systems implemented
for our clients.
4 implementations at a single telecom operator
Operations, CRM, marketing data and field teams.
7 products built by Minecore
M-Core, MBios, M360, M-Shield, Lernvo, Skrift and Pubozap.
2 countries served
Canada and the United States.
Operator ProStop being the link
Stop being the link
between all your tools
and all your teams.
Move every request forward without having to chase everyone. We connect what you already have to M-Core, then run the platform with you every month.
The platform in action
Illustrative film, fictional data.Your tools stay
We install on what you already have.
You see what is stuck
Waiting requests and their owners, in one place.
The next step is clear
The next action is proposed to the right person.
Run with you
We run the system with you, every month.