Empire Global Freight / Client projectVoice + WhatsApp AI
A conversation. A connected business.
AI assistants that handle freight inquiries across calls and WhatsApp, with customer context carried into the CRM.
EMPIRE GLOBAL FREIGHTVOICE AI / WHATSAPP / CRM
01 / THE STARTING POINT
The challenge.
Freight inquiries arrive through different channels. Quotes, shipment questions and returning customers need a consistent response.
02 / WHAT WE BUILTThe work.
A voice agent and a WhatsApp assistant, Sophie, using a shared knowledge base.
Customer recognition and conversation transcripts synced with the CRM.
Project artwork is an editorial illustration, not a product interface.
Explore the solution behind it