Public sector.Every citizen request gets a next step.
Ministries, municipalities and agencies receive requests through every channel. Minecore helps teams connect them to the right knowledge and the right owners.
What holds teams back today.
Files pile up, and the citizen doesn’t know where their request stands.
Rules and procedures sit in documents few people know.
It isn’t always clear who should follow up.
What we put in place.
Institutional knowledge
M-Core connects the request to rules and procedures and proposes a next step. A public servant reviews and decides.
An agent at reception
It answers, informs the citizen and logs the request.
One view per file
Requests, conversations and steps together, with the owner of the follow-up.
Public perception
Mentions and sentiment about your agency, in one monitoring workspace.
Installed on what you already have.
Run with you.
- We start from your systemsWe connect your case management, your email, your phone system and your internal documentation. Nothing is replaced.
- We configure your businessYour accounts, rules, metrics and owners are set up in M360 and M-Core.
- The agents get to workEach agent prepares and follows up for its manager, who approves.
- We run it with youEvery month, we review the results with you and adjust.
The outcomes we aim for.
Every action is tied to one of these outcomes, reviewed with you every month.
Unpaid taxes and fees are followed up according to your rules.
Duplicate files and manual follow-ups are spotted.
Every request has an owner and a next step.
Citizens know where their request stands.