Telecom.Every subscriber followed, from sale to renewal.
An operator manages thousands of accounts, services and work orders across separate systems. Minecore connects them and brings out what needs action.
What holds teams back today.
Billing, CRM, tickets and network monitoring don’t talk to each other. Nobody sees the whole subscriber.
Overdue invoices, payment promises, callbacks after an outage: follow-up depends on people’s memory.
An unhappy subscriber often leaves with no visible signal for the sales team.
What we put in place.
One view per subscriber and account
Services, invoices, tickets and history together, with the next action and its owner.
One agent per department
Collections, customer service, sales: each agent prepares and follows up, the manager approves.
The context of an incident
The accounts affected by an incident are brought together to prepare communication and callbacks.
Reliable metrics
Collections, churn, resolution times: numbers whose origin is known.
Installed on what you already have.
Run with you.
- We start from your systemsWe connect your billing, your CRM, your tickets, your network monitoring and your call center. Nothing is replaced.
- We configure your businessYour accounts, rules, metrics and owners are set up in M360 and M-Core.
- The agents get to workEach agent prepares and follows up for its manager, who approves.
- We run it with youEvery month, we review the results with you and adjust.
The outcomes we aim for.
Every action is tied to one of these outcomes, reviewed with you every month.
Overdue invoices and payment promises are followed until paid.
Duplicate work orders and unnecessary callbacks are spotted.
At-risk subscribers are spotted before they leave.
Accounts ready for a higher plan come forward.