Healthcare.More time for patients, less for coordination.
Appointments, reminders, follow-ups and billing keep teams busy. Minecore takes on the coordination, without touching clinical decisions.
What holds teams back today.
Bookings, changes, questions: the front desk overflows at peak hours.
Reminders, patients to see again, documents to send: follow-up relies on lists.
Claims and patient balances are followed up late.
What we put in place.
An agent at the front desk
It answers, notes the request and prepares the appointment or callback. The team confirms.
One view per patient and administrative file
Appointments, follow-ups and balances together, with the next action and its owner.
The team’s rhythm
Priorities, weekly metrics and tasks shared by the team and the agents. In development.
Activity metrics
Missed appointments, wait times and collections, with their origin.
Installed on what you already have.
Run with you.
- We start from your systemsWe connect your scheduling, your administrative records, your billing and your phone system. Nothing is replaced.
- We configure your businessYour accounts, rules, metrics and owners are set up in M360 and M-Core.
- The agents get to workEach agent prepares and follows up for its manager, who approves.
- We run it with youEvery month, we review the results with you and adjust.
Data and access are defined with you before implementation. No clinical decision is automated.
The outcomes we aim for.
Every action is tied to one of these outcomes, reviewed with you every month.
Balances and claims are followed until paid.
Missed appointments and repeat calls are spotted.
Patients due for a follow-up are not forgotten.
Requests received outside opening hours are noted.