Financial services.Every file moves forward. Every due date is followed.
Loan applications, files, repayments and follow-ups pass through several teams. Minecore connects the information and moves every file forward.
What holds teams back today.
Documents are missing, and the application waits with nobody following up.
Collections start when the delay is already settled in.
The same questions keep coming, by phone and email.
What we put in place.
One view per client and file
Applications, documents, due dates and conversations together, with the next action.
One agent per department
Collections, reception, file follow-up: each agent prepares and follows up, the advisor approves.
Your policies and rules
M-Core prepares recommendations from your policies. The decision stays with your teams.
Traceable metrics
Portfolio, arrears and processing times, with their origin.
Installed on what you already have.
Run with you.
- We start from your systemsWe connect your core banking system, your CRM, your document management and your phone system. Nothing is replaced.
- We configure your businessYour accounts, rules, metrics and owners are set up in M360 and M-Core.
- The agents get to workEach agent prepares and follows up for its manager, who approves.
- We run it with youEvery month, we review the results with you and adjust.
The outcomes we aim for.
Every action is tied to one of these outcomes, reviewed with you every month.
Payment promises are followed until paid.
Incomplete files are followed up without manual work.
Clients at risk of leaving come forward.
Clients ready for a new product come forward.