Transport and logistics.Every shipment tracked. Every customer informed.
Between quotes, shipments, carriers and billing, information moves poorly. Minecore connects it and moves every file forward.
What holds teams back today.
Requests come in by phone, email and messaging. Some never get an answer.
“Where is my shipment?” The team answers the same question all day.
Extra charges and overdue invoices are tracked by hand.
What we put in place.
An agent for quotes and tracking
It answers, notes the request, prepares the quote and updates the customer on progress. The team approves.
One view per customer and shipment
Shipments, quotes, invoices and conversations together, with the next action.
Your business rules
Rates, carriers, lead times and exceptions: M-Core relies on your rules to prepare answers.
Metrics by customer and lane
Volumes, margins and late payments, with their origin.
Installed on what you already have.
Run with you.
- We start from your systemsWe connect your transport software, your CRM, your email, your messaging and your billing. Nothing is replaced.
- We configure your businessYour accounts, rules, metrics and owners are set up in M360 and M-Core.
- The agents get to workEach agent prepares and follows up for its manager, who approves.
- We run it with youEvery month, we review the results with you and adjust.
The outcomes we aim for.
Every action is tied to one of these outcomes, reviewed with you every month.
Overdue invoices and charges are followed up until paid.
“Where is my shipment” calls are handled by an agent.
Customers whose volume drops come forward early.
Every quote request gets an answer.