EMPIRE GLOBAL FREIGHTVOICE AI / WHATSAPP / CRM
Every managergets a team of agents.
One AI agent per task, one team per department, all connected to M-Core. They prepare, follow up and summarize. Your managers decide.
Your toolsEmailCRMCalendarPhone systemWhatsAppBillingFiles
Front desk and calls
Reports toReception
The agents- ReceptionAnswers calls day and night, understands the request and books the appointment.
- SummarySummarizes every call and files it in your CRM.
- RoutingPasses urgent matters to the right person, with context.
Waits for your yesAny commitment on price or timing.
Sales
Reports toSales leadership
The agents- First contactReplies to every new lead within minutes.
- QualificationAsks the right questions and records the need.
- QuotePrepares the quote and follows up three days later.
Waits for your yesThe quote, before it goes out.
Customer service
Reports toThe customer service lead
The agents- AnswersReplies on WhatsApp, chat and email, from your approved answers.
- TicketsOpens the ticket and follows it until it is closed.
- Churn alertFlags the customer who is drifting to their manager.
Waits for your yesA goodwill gesture or a refund.
See M360Account management
Reports toAccount managers
The agents- Account reviewPrepares the review before every meeting.
- RenewalsFlags renewal dates well ahead of time.
- GrowthSpots accounts ready for an additional offer.
Waits for your yesAny offer made to the customer.
See M360Billing and collections
Reports toFinance leadership
The agents- InvoicesSends the invoice at the right time, to the right contact.
- Follow-upsChases late payments and records promises to pay.
- CollectionsReconciles payments and flags discrepancies.
Waits for your yesA payment arrangement.
Operations
Reports toOperations leadership
The agents- OnboardingPrepares the kickoff file for every new customer.
- Follow-throughChases late tasks and keeps everyone informed.
- PrioritiesBrings what is blocked to the weekly meeting.
Waits for your yesA change of priority.
Marketing and reputation
Reports toThe marketing lead
The agents- PostsWrites posts in the brand’s voice.
- CommentsDrafts replies to comments.
- MonitoringWatches mentions and raises an alert when there is a risk.
Waits for your yesEvery post.
See M-ShieldKnowledge baseProcedures, brand voice, price list, contracts: read by every agent.
The team’s rules
- One agent, one job.
- Each agent has a single job and its process written down. It does it the same way, every time.
- Your tools first.
- Email, CRM, calendar, phone system, billing: the agents work inside what you already have.
- A shared memory.
- Procedures, voice, prices, contracts: every agent reads the same base. Nothing is made up.
- Your yes before anything goes out.
- Anything that touches a customer or your money waits for the manager’s approval, from their phone.
- One page every morning.
- What got done overnight, and what is waiting for a decision.
Why M-Core is at the center
Isolated agents are just more automations.
Connected to M-Core, they share the same context. The billing agent knows this customer had three outages this month. The sales agent knows the account is up for renewal. Each one acts knowing the rest.
See M-Core