Energy and utilities.Every customer and every work order followed.
Energy and water distributors manage large numbers of accounts, meters and work orders. Minecore connects this data and brings out the priorities.
What holds teams back today.
Unpaid bills pile up without regular follow-up.
During an outage, calls arrive all at once.
Meters, billing and work orders live in separate systems.
What we put in place.
One view per customer and site
Accounts, meters, invoices and work orders together, with the next action.
An agent for call peaks
It answers, informs and logs reports. The team takes over complex cases.
The context of an incident
The accounts affected by an incident are brought together to prepare communication.
Reliable metrics
Collections, work orders and lead times, with their origin.
Installed on what you already have.
Run with you.
- We start from your systemsWe connect your billing, your meter management, your work orders and your phone system. Nothing is replaced.
- We configure your businessYour accounts, rules, metrics and owners are set up in M360 and M-Core.
- The agents get to workEach agent prepares and follows up for its manager, who approves.
- We run it with youEvery month, we review the results with you and adjust.
The outcomes we aim for.
Every action is tied to one of these outcomes, reviewed with you every month.
Unpaid bills are followed up according to your rules.
Repeat work orders on the same site are spotted.
Large accounts at risk come forward.
Customers eligible for a new service come forward.