Stop being the linkbetween all your tools
and all your teams.
Operator Pro is the Minecore platform installed on the tools you already have, then run with you every month.
For companies where everything goes through leadership.
Phone system, CRM, email, billing: each tool knows part of the customer’s story.
When someone is away or overloaded, requests wait.
The delay appears when the customer complains, or when they leave.
Everything Operator Pro takes on.
Answer and capture
- The AI agent answers the phone and notes the request.
- Requests received by email and through the website form are sorted in one place.
- Every request lands in your CRM with its source.
Connect and understand
- One view per customer: services, invoices, requests, conversations and history.
- M-Core connects each request to what the company already knows: the customer, their commitments, your rules.
- Data from your tools is brought into a common model.
Prioritize
- Accounts that need attention come forward, with the reason.
- Every priority has an owner and a next step.
- Signals count: late payment, falling usage, an upcoming renewal, a complaint.
Prepare and follow up
- One agent per department prepares follow-ups, messages and notes.
- Drafts follow your rules and your tone, and your teams can edit them.
- Tasks and reminders are created at the right time, for the right person.
Decide and approve
- Every recommendation says why: the rule, the context, the priority.
- The manager approves, edits or declines.
- No decision is made by AI alone.
Measure and improve
- The dashboard shows what is stuck and what is moving.
- Every action is tied to a target outcome.
- What worked, or didn’t, feeds the next recommendations; we adjust with you every month.
M-Core at the center.
Your tools around it.
M-Core is Minecore’s intelligence engine. It doesn’t replace your software: it connects it, reasons over your context and prepares what comes next. Here is how the platform is built.
- Your teamsThey approve and decide
- AI agentsThey answer, prepare and follow up
- M360, MBios, M-OpsThe working applications
- M-CoreReasoning, rules, memory, learning
- Common data modelYour data, connected
- Your toolsPhone system, CRM, email, billing
Design principles
Your procedures, scripts, escalation rules and metrics become a structured framework that M-Core applies.
Every recommendation gives the action, the priority, the reason and the rule behind it.
A graph memory connects customers, accounts, requests, actions and outcomes over time.
What follows each recommendation is kept: accepted, edited, ignored, measured outcome.
Your data, users and access stay in a dedicated environment. M-Core is called in isolation, client by client.
Authenticated access, isolation between clients, no personal information in technical logs, traceable decisions.
Operator Pro or SaaS software?
| SaaS software | Operator Pro | |
|---|---|---|
| Starting point | Standard software you adapt to the way you work. | Your existing tools, with the platform installed on top. |
| Setup | Your team configures, imports data and gets trained. | We connect your tools and tune M-Core to your rules. |
| Day to day | Your team keeps the tool alive. | We run the system with you, every month. |
| Intelligence | Fixed automations, or a generic assistant. | M-Core reasons over your context, explains its recommendations and learns from your decisions. |
| Your data | Often in an environment shared across clients. | A dedicated environment, isolated per client. |
| What gets tracked | Software usage. | Outcomes: cash recovered, costs avoided, revenue protected, new revenue. |
| When something is stuck | A support ticket. | A monthly review with the team that runs your system. |
SaaS software fits when your team has the time to keep it alive. Operator Pro fits when that time is missing.
What we install.
Your tools, connected
Phone system, CRM, email, billing: the scope is defined with you. Nothing is replaced.
Intelligence at the center
Our cognitive intelligence system, tuned to your context, your rules and your owners.
One agent per department
Each agent prepares and follows up for its manager, who approves. The phone agent is one of them.
The next step, visible
Tasks and reminders created at the right time, for the right person.
What we do with you.
We run it with you, month after month.
What is stuck and what needs to be done, reviewed with you every month.
Rules, agents and metrics evolve with your business.
Installed on what you already have.
Run with you.
- We start from your systemsWe connect your phone system, your CRM, your email and your billing. Nothing is replaced.
- We configure your businessYour accounts, rules, metrics and owners are set up in M360 and M-Core.
- The agents get to workEach agent prepares and follows up for its manager, who approves.
- We run it with youEvery month, we review the results with you and adjust.
Your personal information,
handled with method.
In Quebec, Law 25 governs the protection of personal information in the private sector. Here is how Operator Pro is set up with its requirements in mind.
| What the law requires | What we do | |
|---|---|---|
| A designated person in charge | The company designates a person responsible for the protection of personal information. | You remain responsible for your information. Minecore acts as a service provider, and each party’s role is set out in the service agreement. |
| The privacy impact assessment | An assessment is required before acquiring or developing a system that handles personal information, and before communicating it outside Quebec. | We give you what you need to carry it out: the data processed, its flows, the providers and the hosting locations. |
| Automated decisions | A person must be informed when a decision about them is based exclusively on automated processing. | No decision is made by AI alone: a manager approves every action. |
| Only what is needed | Collect only the information needed, protect it, and destroy it when it no longer serves. | We connect only the data useful to the agreed scope, with role-based access and retention periods set with you. |
| Privacy incidents | Keep a register of incidents, and notify the Commission d’accès à l’information and the people concerned when there is a risk of serious harm. | Actions are traced, and we notify you of any incident affecting your data so you can meet these obligations. |
This section describes our approach; it is not legal advice. Your privacy officer remains in charge of your obligations. Outside Quebec, the same approach applies to the framework in force, such as PIPEDA in Canada.
The outcomes we aim for.
Every action is tied to one of these outcomes, reviewed with you every month.
Overdue invoices and payment promises are followed until paid.
Manual follow-ups and duplicates are spotted.
Customers drifting away come forward before they leave.
Every request gets a next step.
What people ask us.
Do we need to change CRM?
No. We install on your tools. If you don’t have a CRM yet, we set one up for you.
Which tools can you connect?
Phone system, CRM, email, billing and business tools. The scope is defined with you during the initial review.
Can the AI act on its own?
No. Agents prepare and follow up; your managers approve the actions.
Who runs the system?
The Minecore team, with your managers. Every month, we review the dashboard together and adjust.
What if our needs grow?
M-Core also powers M360, MBios and M-Ops: you add uses without changing platforms.